Return & Refund Policy

RETURN & EXCHANGE POLICY

 

Free Return & Exchange(if applicable):

We provide a complete 90-day guarantee for all orders, and our returns and exchanges are free, which means we will cover all the cost of returns.

If the product you receive is defective or broken, or the product is not what you want with your purchase, please contact our Customer Experience team at support@fravita.com or by phone +86 769-35857483 (BST 9:00am - 6:00pm) to initiate a return or exchange. 

Note:

1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

2. Please offer your order number and the products that you would like to return when contacting us. 

 

Return Conditions:

1. You have 90 days to decide if an items are right for you. If not, you can certainly come to us within 90 days of receipt. 

2. The following items cannot be returned or exchanged: 

    1) Original shipping fees

    2) E-gift cards items 

    3) Purchased from a third-party seller

    4) Lost /Damage caused by customers

3. We do not accept returned items that were sent back by you directly without checking with us first. 

Note: The original shipping fee and insurance are non-refundable.

Return Address:

If you wish to return the items to the nearest return address, please contact our Customer Experience team at support@fravita.com or by phone +86 769-35857483 (BST 9:00am - 6:00pm).

 Note: 

1. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

2. If you are in the other area, please contact our Customer Experience team at support@fravita.com for returns and exchanges.

 

REFUND POLICY  (if applicable)

 

90-day No-Hassle Refund：

We believe in our products so much that we offer a 90-day No-Hassle refund policy.  If you are not satisfied with the purchase, please contact us for the return lable. After receiving the goods, we will refund you within 5 business days, and you may receive the refund within 7-14 business days.

Note: 

1）The original shipping fee and insurance are non-refundable. 

2）Damage/Lost caused by customers are non-refundable. 

 

Refund Method:

Online direct refund. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@fravita.com or by phone +86 769-35857483 (BST 9:00am - 6:00pm).

Please contact our Customer Service at support@fravita.com or by phone +86 769-35857483 (BST 9:00am - 6:00pm) to get the return address.