Where do you ship from?
It depends on where you are located. We have warehouses set up in ShenZhen, New York, Los Angeles, Middlesex（cancelled), and the Frankfurt (cancelled). Once your order is placed, we would ship from the nearest location.
Where do you ship to?
We ship to almost every country in the world. Except for US, when importing from other countries, we need your assistance in customs clearance.
How long will the delivery take?
It depends on where you are located and how far you are from our logistic partners’ warehouse. Also, expected delays on your orders due to the COVID-19. For detail information, please visit our shipping and return policy: https://fravita.com/pages/shipping-delivery
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hrs for the link to show any information. The tracking links may not update but the package is still on its way once it has left the warehouse.
Why my tracking link is not working?
Please allow up to 2 business days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.
If the package is not received within 30 business days, please contact us.
What is your warranty?
You will be protected by 90 Days Money Back Guarantee or Product Replacement for defective product purchased from www.fravita.com.
If you are not satisfied with our product, please contact our customer support team at email@example.com for a refund or replacement. For detail information, please visit our shipping and return policy by clicking here.
What is your cancellation policy?
Once an order is placed, it is on its way quickly! Unfortunately, changes to the orders are not possible after they’ve been processed. If you would like to return or exchange any part of your order, please contact our Customer Experience team, and we would be happy to help. You can reach them by email at firstname.lastname@example.org
Which payment methods are accepted?
We accept Visa, MasterCard, Mastro and PayPal to process orders.
Will I be charged additional customs fees or import taxes?
Unfortunately, we do not have physical shops yet, we are an online shop only.
How can I become your partner?
We are more than happy to work with anyone who would like to sell our products! You can contact us via Customer Service Email: email@example.com